Shipping Policy

🚚 Order Processing Time

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Peak Periods & New Launches: Orders placed during festive sales, promotional campaigns, or new product launches may require additional processing time. Please note that order processing times are separate from courier shipping and transit timelines. You will receive an order confirmation notification once your purchase is successfully placed.

📦 Estimated Delivery Timeline

We typically deliver within 3–6 business days across India. Delivery times are estimates and not guaranteed, as final delivery schedules depend on local logistics networks, courier availability, and unforeseen factors:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, etc.): 2–4 business days
• Tier-2 & Tier-3 cities: 3–6 business days
• Remote / rural areas: 5–8 business days

Nutrididi shall not be held liable for courier transit delays once the parcel has been securely handed over to our shipping partners.

🤝 Courier Partners

We ship via reputed national logistics partners through Shiprocket, including BlueDart, Delhivery, DTDC, Xpressbees, Ekart, and other leading carriers. The carrier is selected automatically based on serviceability, PIN code coverage, and transit speed to ensure reliable delivery to your doorstep.

💰 Shipping Charges

Shipping charges (if applicable) are calculated dynamically based on your delivery PIN code and package weight, and are clearly displayed at checkout before you complete payment.

• Promotional Free Shipping: Free shipping offers apply automatically at checkout when eligible.
• Non-Refundable Fee: Shipping fees are non-refundable once an order has been dispatched, except where required under applicable consumer protection laws.

📍 Order Tracking

Once your order is dispatched, you will receive a tracking link via SMS, email, and/or WhatsApp. You can track your shipment at any time:

• On our dedicated Track Order page
• Directly on the logistics carrier's tracking portal
• By contacting our customer care team on WhatsApp

🏠 Incorrect Address & Delivery Failures

Customers are responsible for providing complete and accurate shipping details (including recipient name, door/flat number, street, landmark, correct 6-digit PIN code, and active mobile number) at the time of checkout.

Nutrididi is not responsible for delivery failures resulting from:

• Incorrect, incomplete, or invalid shipping addresses
• Recipient unavailability after multiple delivery attempts
• Incorrect contact numbers leading to missed courier calls
• Refusal to accept the delivery at the doorstep

If an order is returned to our fulfillment facility (RTO) due to any of the above customer-related reasons, additional re-shipping charges may apply to re-dispatch the package.

🔍 Lost Shipments & In-Transit Assistance

If your tracking status shows the package as stalled, undelivered past the estimated window, or marked as lost in transit, please contact our support team immediately.

We will initiate an official investigation with the logistics carrier. A replacement dispatch or refund will be processed promptly once confirmation is received from the logistics provider.

⚠️ Delays Beyond Control

While we strive to ensure every parcel reaches on time, unexpected delays may occasionally occur due to force majeure events such as extreme weather, regional transport disruptions, public holidays, or regulatory checks. We proactively monitor delayed parcels to resolve them as quickly as possible.

🌍 International Shipping

Currently, we ship within India only. International shipping is planned for a future phase. Please stay tuned or join our newsletter to be notified when overseas delivery opens.

📞 Shipping Support

If you have any questions or require assistance regarding your delivery, reach out to us:
Email: hello@nutrididi.com
WhatsApp: +91 99787 48582
Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM