Return & Refund Policy

↩️ Return Eligibility

We accept returns only for:

• Products received in a damaged or defective condition
• Wrong product delivered
• Products significantly different from the description

Returns are not accepted for: opened products, change of mind, or minor packaging variations.

📅 Return Window

Return requests must be raised within 7 days of delivery. After 7 days, we are unable to process return or replacement requests. Please check your order immediately upon receipt.

📸 How to Initiate a Return

To initiate a return:

1. Email us at infonutrididi@gmail.com within 7 days of delivery
2. Include your Order ID, name, phone number, and clear photographs of the damaged/incorrect product and packaging
3. Our team will review your request within 1–2 business days
4. Once approved, we will arrange a reverse pickup or ask you to ship the product back

🔄 Replacement Policy

Upon approval of your return request, we will:

• Ship a replacement product at no extra cost, OR
• Offer a full refund to your original payment method (at our discretion based on the nature of the complaint)

💰 Refund Policy

Refund Eligibility: Refunds are issued only for approved return requests as described above.

Refund Timeline: Once a return is approved and processed, refunds are initiated within 5–7 business days. The amount will reflect in your account within 7–10 additional business days, depending on your bank or payment provider.

Refund Method: Refunds are issued to the original payment method (UPI, card, net banking, wallet, etc.).

❌ Cancellation Policy

Orders can be cancelled only before they are packed and shipped (usually within 12 hours of placement). To cancel, contact us immediately via WhatsApp at +91 98765 43210 or email us at infonutrididi@gmail.com. Once shipped, orders cannot be cancelled.

🚚 Failed Deliveries

If a delivery fails due to an incorrect address or unavailability at the delivery address and the product is returned to us, we will contact you to re-arrange delivery. Re-delivery charges may apply. Refunds are not issued for failed deliveries due to customer error.

📞 Support

For any return or refund related queries:
Email: infonutrididi@gmail.com
WhatsApp: +91 98765 43210
Working Hours: Mon–Sat, 9 AM–6 PM