Return & Refund Policy

↩️ Return Eligibility & Policy Overview

Due to the nature of consumable health, nutrition, and superfood products, Nutrididi does not accept returns or exchanges once products have been delivered, except under the following specific eligible conditions:

• Products received in a damaged or defective condition
• Wrong product or variant delivered
• Products significantly different from what was ordered

Non-Returnable Conditions: Returns or replacements are strictly not accepted for: opened or consumed products, change of mind, personal taste preferences, or minor packaging variations. Furthermore, minor damage to the external shipping box or outer courier carton alone will not qualify for a return or replacement as long as the product jar inside remains intact, sealed, and undamaged.

📅 Return Request Timeline

All return, damage, or replacement requests must be submitted within 24 to 48 hours of delivery. Due to strict food safety guidelines, requests submitted after this initial period cannot be entertained. Please inspect your parcel immediately upon arrival.

📹 Mandatory Requirements for Return / Replacement

To help our quality team evaluate and resolve your issue fairly and quickly, the following evidence is required:

1. Continuous Unboxing Video: A clear, unedited, continuous video showing the sealed package being opened for the first time, clearly showing the outer shipping label, packaging condition, and the state of the inner product upon arrival. Requests without an unboxing video may not be accepted.
2. Order Details: Your Order ID, recipient name, and registered contact information.
3. Supporting Images: High-resolution photos clearly highlighting the defect, leakage, or damage.

📸 How to Initiate a Request

To initiate a return or replacement request:

1. Contact us within 24 to 48 hours of delivery via WhatsApp at +91 99787 48582 or email at hello@nutrididi.com.
2. Share your Order ID along with the unboxing video and supporting photos.
3. Our quality team will review your submission within 1–2 business days.
4. If approved, we will provide authorization and instructions for a replacement or return pickup.

Important: Return requests are evaluated on a case-by-case basis, and the final decision rests with Nutrididi. Products dispatched back without prior written authorization will not be accepted.

🔄 Replacement Policy

Upon evaluation and approval of a genuine damage or incorrect product claim, Nutrididi will:

• Dispatch a fresh replacement unit to your address at no additional shipping charge, OR
• Issue a full refund to your original payment method (if replacement stock is unavailable or upon mutual agreement).

💰 Refund Process & Timeline

Refund Destination: Approved refunds are credited directly to the original payment method used during checkout (UPI, Debit/Credit Card, Net Banking, or Digital Wallet).

Settlement Window: Please allow 5–10 business days after approval (or after the returned product is received and verified at our warehouse) for the refund to reflect in your bank account, depending on your financial institution's processing cycles.

Failed Deliveries: Refunds are not issued for failed deliveries resulting from incorrect customer address details or multiple refused delivery attempts.

❌ Order Cancellation Summary

Orders can only be cancelled before they are processed for shipping or dispatched from our fulfillment center (typically within 12–24 hours of placement). Once an order has been handed over to the courier partner, it cannot be cancelled under any circumstances. For full details, please review our comprehensive Cancellation Policy.

📞 Customer Support

For any questions or assistance regarding returns, replacements, or refunds:
Email: hello@nutrididi.com
WhatsApp: +91 99787 48582
Customer Care Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST