Cancellation Policy

⏱️ Cancellation Window

At Nutrididi, we process and pack orders quickly to ensure fast, reliable delivery of your daily wellness superfoods. Therefore, cancellation requests can only be accommodated within a limited pre-dispatch window:

• Orders may be cancelled within 24 hours of placement OR before the order is packed/dispatched from our fulfillment center, whichever occurs earlier.
• Once an order has been packed, processed for shipping, or handed over to our logistics partner, it cannot be cancelled under any circumstances.

✅ Eligible Reasons for Cancellation (Within Allowed Window)

Cancellation requests submitted within the eligible pre-dispatch window may be approved for reasons including, but not limited to:

• Accidental order placement or duplicate transaction
• Incorrect product, variant, or quantity selected
• Incorrect delivery address provided at checkout
• Change in medical practitioner recommendation
• Travel or relocation plans prior to delivery

Please note that all cancellation approvals remain subject to order status verification on our fulfillment system.

🚫 Non-Cancellable Orders

Orders cannot be cancelled once they have entered any of the following stages:

• Dispatched from our warehouse facility
• In transit with our logistics carrier
• Out for delivery in your city
• Delivery attempt has been initiated

As our superfoods and Ayurvedic nutritional blends are consumable health items handled under strict FSSAI safety and hygiene protocols, in-transit or post-dispatch cancellations create critical operational and product safety challenges.

🚚 Refusal at Delivery

Refusing to accept a shipment at the time of delivery is classified as a failed delivery, not a valid cancellation. If an order returns to us due to customer refusal, the following terms apply:

• For prepaid orders, return courier logistics costs may be deducted before any refund settlement.
• Customers with repeated delivery refusals will be restricted to prepaid payment methods on future orders.
• Re-shipping fees will apply if the customer requests the package to be sent again.

📩 How to Request an Order Cancellation

To request a cancellation within the permitted window, please contact our support team immediately with your details:

• WhatsApp: +91 99787 48582 (Fastest response)
• Email: hello@nutrididi.com
• Information Needed: Please mention your Order ID, registered mobile number, and the reason for cancellation.

💳 Refund for Cancelled Orders

For prepaid orders cancelled successfully within the allowed window:

• A full refund will be initiated back to your original payment method (UPI, Debit/Credit Card, Net Banking, or Digital Wallet).
• Please allow 5–10 business days for the refunded amount to reflect in your bank account or payment provider balance.

⚖️ Nutrididi Right to Cancel

Nutrididi reserves the sole right to cancel any order prior to dispatch under exceptional circumstances, including:

• Unintended pricing errors or technical listing glitches
• Unexpected stock unavailability or batch quality checks
• Unverified, failed, or suspected fraudulent payment attempts
• Unserviceable delivery PIN codes or operational constraints

In all such cases, customers will be notified immediately, and a 100% full refund will be issued without delay.

📞 Customer Support

For any inquiries regarding order status, modifications, or cancellations:
Email: hello@nutrididi.com
WhatsApp: +91 99787 48582
Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST